Frequently Asked Questions
We charge $50 an hour for photoshop requests. An example of a request would be to photoshop grass green instead of yellow. A request like this will typically take 1 hour. Photoshop requests may include but not limited to, damaged or dirty walls, scuffs on floor, burnt lightbulbs etc. If the request is large enough, we may have to schedule a reshoot.
We shoot homes on an as is basis, and require realtors to fill out our pre-shoot checklist to insure that the house is clean, and everything is ready to be photographed upon the arrival of the photographer.
How long do you keep photos for after they've been delivered?
We keep photos stored for 14 days after the date available, after 14 days you will need to contact us to request a new download link. Media older than 6 months can be retrieved then resent to you for a $35 fee.
What are the usage rights for the images?
Images delivered are to be used by the primary listing agent ONLY. This agent may use the images to market & sell their property for the duration of their listing contract. Limited usage rights are granted, and the images may NEVER be sent or sold to any third party for any reason. Only web ready/watermarked photos may be uploaded online, with the following photo credit included (NewMexicoRealEstatePhotography.com).
If a third party would like to purchase a photo or multiple photos, they must contact us directly at firstname.lastname@example.org or fill out a contact form found on our website.
No, you may never sent images to a third party without permission. If a third party is interested, they must contact us at email@example.com.
Can I send the photos to anybody else?
You will recieve a dropbox link including all of the post processed images.
How do I receive my images?
The link will be available for 14 days, allowing time for content to be dowloaded.
How long is the link available for?
You can expect next day delievery for all of our photo packages.
What is the average turnaround time for photo delivery?
We charge $50 an hour for photoshop requests. An example of a request would be to photoshop grass green instead of yellow. A request like this will typically take 1 hour.
We shoot homes on an as is basis, and require realtors to fill out our pre-shoot checklist to insure that the house is clean, and everything is ready to be photographed upon the arrival of the photographer. See Photoshop Fees for more details.
Can you photoshop something in or out of a image?
If images seem too bright or too dark, lack contrast, or present inaccurate color, we ask you to make sure your monitor’s brightness is set at 100% as this is best brightness for image accuracy. If you still feel as though the photos are too dark or too bright don’t worry, we can edit that easily. Send us an email at firstname.lastname@example.org and we will fill the brightness accordingly and sent back generally within 24 hours.
Some devices like tvs and older monitors also tend to not be calibrated correctly. Make sure to check the photos on multiple devices, if you are still unhappy with how the images came out, we will provide retouched images for the requested photos up to one time per shoot. After this we will charge 50% of the total cost for the package purchased.
We only provide this service for requests in our control such as brightness, contrast, and the color of the image. This does NOT include the things that we do not have control over such as damaged walls, burnt lightbulbs, personal items, or objects in the room at the time of the photo shoot. These would be consider Photoshop Fees (see Photoshop Fees for more details)
The photos are too bright or too dark.